What constitutes good customer service? According to this website, there are 8 rules that need to adhere to if a business wants to provide good customer service with the very first rule being to answer your phone. Infographic source: The Balance
Before I started watching Star Trek Deep Space Nine over Netflix, the Ferengi must have been one of the ugliest, most snobbish and profit-minded alien race in the Star Trek universe. But then watching Quark in Star Trek Deep Space Nine gave another interesting perspective on the Ferengis. Image source: Star Trek.com
(The last thing you expect to see in a car service centre. Image source: Pinterest)
It is heartening to hear that Proton has come up with a 60 minutes express service but in my opinion, they should have done this a long time ago.
Sending your car for car service can be a sticky thing. When you buy a new car and if you think the car as something that gets you from A to B, you probably will not be so worried of sending your car for the periodic service (some of you may even get your dad or brother to send the car for service on your behalf).