What constitutes good customer service? According to this website, there are 8 rules that need to adhere to if a business wants to provide good customer service with the very first rule being to answer your phone. Infographic source: The Balance
Image of the leftover suspension parts changed after they had collected all the old parts and replaced it with brand new original parts. The decision to change all in one go is to save cost and time before it breaks down.
This will be Part 1 of the car makeover project but please expect this series to take some time to complete considering the budget and progress of work in this pandemic. The makeover project actually started back in the last quarter of 2020 and not because I planned for it but it was the other around.
(The last thing you expect to see in a car service centre. Image source: Pinterest)
It is heartening to hear that Proton has come up with a 60 minutes express service but in my opinion, they should have done this a long time ago.
Sending your car for car service can be a sticky thing. When you buy a new car and if you think the car as something that gets you from A to B, you probably will not be so worried of sending your car for the periodic service (some of you may even get your dad or brother to send the car for service on your behalf).
If you felt cheated on the price and quality of Proton cars, I don’t blame you. It is a fact that Proton sells cars at an exorbitant price in a government protected sector. It is a fact that you can buy better (and cheaper) cars if Proton was not protected.It