My earlier complaint is here.
Yesterday evening, I got a surprised call from one Mr Azlan who was from the Astro Customer Service Department and we chatted on my complaint. He apologized on the issue raised and promised to get things improved. He also asked whether I have any other problem and assured me of the best services from Astro. It was a good chat, very professionally done and in the end, I was very satisfied.
This morning I got an email from the Astro webmaster who responded as follows:-
We refer to your e-mail below
We regret the inconvenience caused and we would like to thank you for highlighting these issues to us. We are taking your concerns seriously and the appropriate parties are reviewing the areas you have mentioned. Rest assured that any remedial action will be performed in a timely manner.
The links to the above appear at the bottom of almost every page on www.astro.com.my.
We appreciate your continued support and hope you continue to benefit from our online services. If you have further website queries you may contact us at firstname.lastname@example.org.
Whilst I appreciated their quick response on the matter, I believed that they have missed the point and some of the answer was not so convincing. So, I replied them as follows:-
Dear Sir / Madam
I appreciate your quick response on the issue and I am looking forward for an improved Astro webpage to use in future.
However, I believe I need to make some things clear.
3. I am also aware of your Astro Passport services but if you take a good look at the registration form, nothing indicates that registration is done on a secured connection. The moment I click on the “Submit” button, the data is open for 3rd party interception.
Yes, it affects the login but what about the registration page itself?
4. However, my earlier complaint was not on the Astro Passport services, but rather on the “Change Account Detail” page and “Contact Us” page. These 2 pages do NOT require any type of ID & password before the personal information is submitted and critical personal information is set as mandatory field. Transmission of the data is also done on an unsecured connection over the internet.
Reading through the policies (which appears at the bottom of almost every page, I agree) and comparing that on what we have on the relevant pages is what irked me to write in. It could have been an oversight or you have not received the right feedback on the webpage but it should not be left unattended for long.
All that we ask is the assurance that the transactions that we engaged with Astro are secured and prominent for our comfort.
Anyway, I trust that based on my emails to you, you shall be taking the necessary steps to improve the quality and security of the webpage for better service to the subscribers like me who prefer dealing online.
I thank you once again for the quick response to my email.
1 day more to go and counting…
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