What constitutes good customer service? According to this website, there are 8 rules that need to adhere to if a business wants to provide good customer service with the very first rule being to answer your phone. Infographic source: The Balance
Continue reading “Customer Service 101: KFC, Please Buck Up Your First Level Customer Service!”
In today’s world, one cannot escape from performing financial transactions through the internet, e-wallets or pre-paid cards. We have become a cashless society considering the high risk of carrying cash around and the ease of performing financial transactions using online and e-wallet apps. Photo by Andrea Piacquadio from Pexels
Continue reading “Technology 101: The Headache of Having Multiple e-Wallet Apps”
Before I started watching Star Trek Deep Space Nine over Netflix, the Ferengi must have been one of the ugliest, most snobbish and profit-minded alien race in the Star Trek universe. But then watching Quark in Star Trek Deep Space Nine gave another interesting perspective on the Ferengis. Image source: Star Trek.com
Continue reading “Economy 101: Best of Ferengi’s Rules of Acquisition”
They say the show must go on and so it is when it comes to work – this time is the work overseas assignment in Cambodia which is also known as the Kingdom of Wonders. This would be probably my 10th trip to the country. Image of The Royal Palace in Cambodia, Phnom Penh, source: All Free Photos
Continue reading “Kingdom of Cambodia 2020: Part 1, Hurdling Tough And Strict Red Tapes”
New regulations and identifying area of improvement between e hailing and taxi companies in this country are part and parcel of the Government policies to provide a fair grounds for both segment to strive and to ensure service to the general public is not compromised. Image source: Malaysiakini
In 1981, the Malaysia Incorporated Policy was introduced to encourage the close cooperation between the public and private sectors whereby both sectors act and operate within a “Malaysian Company”.
Continue reading “Regulation on Businesses: Don’t Make Things Difficult Part 1”
Read These First:-
(A notice is posted at a retail outlet in Seoul on July 12, 2019, stating that it is neither selling nor buying Japanese products. A boycott campaign of Japanese goods is spreading in response to Japan’s recent curbs on exports of key chemicals to South Korean semiconductor and display manufacturers. Image Source: Yonhap News Agency)
In recent days, this has been a hot topic on the news – there has been a campaign for Muslims to boycott products made by non Muslims (it has mellowed down to Buy Muslim Products First).
(Here lies the problem with governance – some people have no sense of responsibility whatsoever just because they are spending money that does not belong to them and they know that if they can waste the taxpayer’s money without any care or prudence, they will not be punished even if it was reported by the Auditor General. Image source: http://tarpon.wordpress.com)
Continue reading “Governance 101: Whack The Wrongdoers Hard, Please!”
(It is a mystery when Singaporeans make noise on the price of RON95 fuel when it is still cheaper for them to buy the more expensive RON97 fuel. Image source: SVmongk, CC BY-SA 3.0, via Wikimedia Commons)
Continue reading “Economy 101: Kiasu Noises from Singaporeans On Fuel Price”
(Polite customer – does it sounds familiar? Cartoon source: http://www.whalecottage.com)
I still recall stand-up comedian Kumar’s joke – when he walked into a high-class boutique, the salesgirl looked at him from head to toe with a puzzled face that asked: “do you have money to buy things?”
He, of course, got annoyed with the treatment that he got from the salesgirl that he proceeded to buy something very expensive and paid for it with coins.
(How often you have impatient & impolite people behind the counter treating you like you owe them something?)
Just the other day, I watched the movie “Invictus” and noticed that Nelson Mandela (excellently acted by Morgan Freeman) was a very polite man. He was courteous and well mannered even to his “ex-enemies”.
In case you missed Invictus, the movie was about a leader who was trying to get his country united – bringing people from various background, culture and race as one nation (this movie should be watched by some so-called leaders in Malaysia – they can learn a thing or two if their ego is not bigger than their brain) through the game of rugby (played by a majority white).