(Polite customer – does it sounds familiar? Cartoon source: http://www.whalecottage.com)
I still recall stand-up comedian Kumar’s joke – when he walked into a high-class boutique, the salesgirl looked at him from head to toe with a puzzled face that asked: “do you have money to buy things?”
He, of course, got annoyed with the treatment that he got from the salesgirl that he proceeded to buy something very expensive and paid for it with coins.
(How often you have impatient & impolite people behind the counter treating you like you owe them something?)
Just the other day, I watched the movie “Invictus” and noticed that Nelson Mandela (excellently acted by Morgan Freeman) was a very polite man. He was courteous and well mannered even to his “ex-enemies”.
In case you missed Invictus, the movie was about a leader who was trying to get his country united – bringing people from various background, culture and race as one nation (this movie should be watched by some so-called leaders in Malaysia – they can learn a thing or two if their ego is not bigger than their brain) through the game of rugby (played by a majority white).
Last year, I blogged about how unsecured was the Astro’s online customer detail maintenance and after several correspondences with them, the matter seems settled then with Astro promising to improve the security details of the website.
Read More »Tech News 101: Is Astro Website Best Place to Steal Personal Info?