Customer Service 101: KFC, Please Buck Up Your First Level Customer Service!

Customer Service Fast Food KFC

What constitutes good customer service? According to this website, there are 8 rules that need to adhere to if a business wants to provide good customer service with the very first rule being to answer your phone. Infographic source: The Balance

Continue reading “Customer Service 101: KFC, Please Buck Up Your First Level Customer Service!”

Kingdom of Cambodia 2020: Part 2 – Overweight Luggage And Short of Cash

cambodia MAS flight phnom penh

The trip to Cambodia started off rather early in the morning with me waking up early and double triple checking everything that I suppose bring along for the long work assignment overseas. The kids were deeply asleep but just before I left the house, they were awake to say goodbye.

Continue reading “Kingdom of Cambodia 2020: Part 2 – Overweight Luggage And Short of Cash”

Trip to Cape Verde 2019: Part 5 – Miserable But Comfortable Hotel

 

Santa Maria Cape Verde Hotel Praia

(The front entrance of the hotel in Praia, Cape Verde – Image Source: Amoma)

We had a scheduled 69 days stay in Cape Verde for project implementation, so it was crucial that we nailed the accommodations right from the start.

It’s crucial because as in the past projects, we can expect stressful & long working hours – so we will always be looking forward towards to a cosy warm bed, a clean room and a minimum room service. Usually, for long term working days, we will arrange for an apartment so that we have a common room & kitchen but renting a house or apartment for a short period in Cape Verde was not feasible. Further of the expected long working hours, it will be tiring if we expect to come back & clean up the apartment as well.

Continue reading “Trip to Cape Verde 2019: Part 5 – Miserable But Comfortable Hotel”

BMF: Boycott This Instead!

Read These First:-

PYH2019071205950032000_P4

(A notice is posted at a retail outlet in Seoul on July 12, 2019, stating that it is neither selling nor buying Japanese products. A boycott campaign of Japanese goods is spreading in response to Japan’s recent curbs on exports of key chemicals to South Korean semiconductor and display manufacturers. Image Source: Yonhap News Agency)

In recent days, this has been a hot topic on the news – there has been a campaign for Muslims to boycott products made by non Muslims (it has mellowed down to Buy Muslim Products First).

Continue reading “BMF: Boycott This Instead!”

Malaysian Quality 101: The Tidak Apa Syndrome

quality

A huge difference in quality with cheap Malaysian made product – nano water filter that is made in or with Korean technology and conforms to international standards and member of a number of water quality associations as displayed on the box. Look at the condition of the sealant at the bottom and it is well made. Image source: Qoo10

Continue reading “Malaysian Quality 101: The Tidak Apa Syndrome”

Customer Service 101: When Service Really Sucks!

customer service

(I have walked off from restaurants couple of times before when there was no service or when my orders delivered late but it was a bit hard difficult to do the same when you have a family in tow. Image source: http://www.insightwithpassion.co.uk)

Don’t mind me, it has been sometime since I bitched about service at a restaurant or is it is because it is the weekend again.… [Click to read the rest] “Customer Service 101: When Service Really Sucks!”

Know Your Car Basics 101: Looking for the Best Car Service Center?

(The last thing you expect to see in a car service centre. Image source: Pinterest)

It is heartening to hear that Proton has come up with a 60 minutes express service but in my opinion, they should have done this a long time ago.

Sending your car for car service can be a sticky thing. When you buy a new car and if you think the car as something that gets you from A to B, you probably will not be so worried of sending your car for the periodic service (some of you may even get your dad or brother to send the car for service on your behalf).

Continue reading “Know Your Car Basics 101: Looking for the Best Car Service Center?”

Customer Service 101: Sad Tale of 2 Different Restaurants

restaurant clean food

One main concern whenever we enter a restaurant is how good is the food. The other is whether the restaurant is clean or not and how good is the service. Image source: Wide Open Eat

Continue reading “Customer Service 101: Sad Tale of 2 Different Restaurants”

Attitude 101: Being Polite Part 2

polite

(Polite customer – does it sounds familiar? Cartoon source: http://www.whalecottage.com)

I still recall stand-up comedian Kumar’s joke – when he walked into a high-class boutique, the salesgirl looked at him from head to toe with a puzzled face that asked: “do you have money to buy things?”

He, of course, got annoyed with the treatment that he got from the salesgirl that he proceeded to buy something very expensive and paid for it with coins.

Continue reading “Attitude 101: Being Polite Part 2”

Attitude 101: Being Polite Part 1

lock down queue polite

(How often you have impatient & impolite people behind the counter treating you like you owe them something?)

Just the other day, I watched the movie “Invictus” and noticed that Nelson Mandela (excellently acted by Morgan Freeman) was a very polite man. He was courteous and well mannered even to his “ex-enemies”.

In case you missed Invictus, the movie was about a leader who was trying to get his country united – bringing people from various background, culture and race as one nation (this movie should be watched by some so-called leaders in Malaysia – they can learn a thing or two if their ego is not bigger than their brain) through the game of rugby (played by a majority white).

Continue reading “Attitude 101: Being Polite Part 1”

%d bloggers like this: