Is Proton still cheating you?

If you felt cheated on the price and quality of Proton cars, I don’t blame you. It is a fact that Proton sells cars at an exorbitant price in a government protected sector. It is a fact that you can buy better (and cheaper) cars if Proton was not protected.It is a sad fact that most of us have no choice but to buy Proton

The question is do you still feel cheated on the after-sales services? My Proton’s 60,000 km warranty expired recently and I was able to take my car to the car service workshop near my house.

A quick comparison of similar items between private workshop (CKW) in Puchong and Proton Edar Service Centre Puchong (PES) is as follows:-

Labor Charge
RM20.00 (CKW) [2 full time mechanics]
RM100.00 (PES) [includes PES mechanic going for his teh tarik 2 times in the mid of servicing my car]

Oil Filter
RM9.00 (CKW) [Original Proton Parts]
RM11.85 (PES)

Brake Fluid
RM25.00 (CKW) [Change of entire brake fluid]
RM24.00 (PES) [Just top up]

Note the differences now? If I convert the time spent at the service centre at RM1.00 per minute, the differences is going to be like this:-

CKW – parked my car at 10.00 am (on Sunday) and service all done by 11.30 am. Total minutes spent: 90 minutes = RM90.00

PES– parked my car at 6.30 am (must be working day! PES do not do any services on Sat or Sun) and service all done at 2.00 pm. Total minutes spent: 450 minutes = RM450.00

Extra minutes wasted in PES are 360 minutes = 6 hours! (not including the cost of 3 teh tariks and 2 nasi lemaks during my waiting time at PES)

Do I feel cheated on the after-sales service? Look at the above differences and tell me…sigh

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Too many Protons owners in the house. There is another Proton car key lying on the table. Too much for comfort (damn need to change car already!)

“New” handphone for my wife

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Ok ok…so, I did not buy a brand new hand phone for my wife.

Yes, I am guilty of it. I will buy for her new one…one of these days. My wife’s old handphone has been giving problems lately and I knew that I need to change the parts or better, buy for her brand new handphone.

But you see, the handphone shops these days do not really have the “budget range” phones. At the minimum, it will cost me RM400 for a new handphone.

Just when I am thinking of a new one, my cousin came to the rescue. He was our family “technical” guy (sort of) and I asked him to have a look. He diagnosed the problem as a “battery problem” and proposes to get me RM20 battery. No guarantees of course (he has bought 5 of it and none worked). I told it is too dangerous.

The next step was to trade in. He took a 2nd look at my wife’s phone and said that it can fetch about RM100 if to trade in. That is when I saw his 2nd handphone tucked in his pants. The model is older than my wife’s old phone but looked better with gold metal casing. I asked whether that phone was for sale or not. He said ok since his dad had bought him a brand new Motorola.

The price = RM200 minus trade in price of RM100 = RM100. I have paid him RM50 for now and the balance after “evaluation” period (which I have yet to determine for how long)

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* The old phone under “surgery” by Dr “cousin” – seems like nothing can be done for now

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* The “new” one on the left, the old one on the right